COMPANY OVERVIEW
Recess Studios is a brand agency founded to challenge traditional thinking and break away from the expected. With offices in Portland, OR and New York City, we deliver comprehensive brand solutions spanning foundational brand development, consistent application across all touch points, and strategic amplification that maximizes impact. Our multidisciplinary team imagines worlds, crafts narratives rooted in authenticity and creates engaging experiences. We operate at the intersection of culture and commerce, crafting raw, honest stories that cut through the noise. We thrive in a collaborative environment where Good Honest Work by Good Honest People is our commitment, building lasting partnerships by seeing each brand through its own unique lens and delivering exceptional results that exceed client expectations.
JOB OVERVIEW
At Recess, a Senior Account Supervisor is the key to building lasting relationships with our partners. We are the front line in delivering on our promise of unparalleled quality. The Senior Account Supervisor serves as a champion for our process and pioneer of proactive problem solving. Senior Account Supervisors should intimately know our partners businesses and constantly ensure we are meeting and exceeding our partners expectations. This position successfully serves as the single most point of authority on any given account.
KEY RESPONSIBILITIES
- Set up goals and objectives for all subordinate staff
- Provide feedback and counsel to account staff to meet quotas/objectives
- Conduct performance evaluation using key metrics
- Serve as the point of contact and strategic thought partner for partners in your portfolio
- Understand fundamentals partner business needs and goals
- Advocate for Recess’ services as means to expand partnerships
- Ensure the timely delivery of services to partners
- Resolve issues to maintain and strengthen partner trust
- Create detailed partnership business plans, with quarterly benchmarks and growth targets
- Identify new business opportunities and work with New Business Manager to pursue opportunities in alignment to partnership(s) halo.
- Identify opportunities to up-see and cross-sell
- Provide customer support when needed
- Learn new product and services features and benefits
- Provide professional after-sales support
- Respond to complaints and manage issues to ensure customer success and satisfaction
- Proactively identify opportunities to align work and partnership growth to partner KIPs and priorities
- Create reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders
- Ensure our partner is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly.
- Present complex data or messages in clear, succinct, compelling manner to partners
- Lead role in ensuring timely, accurate partner documentation & correspondence
QUALIFICATIONS
- Proven experience as a Senior Account Supervisor or similar position
- Bachelor's degree in business administration, marketing or advertising, or relevant field
- 7+ years experience
- Demonstrable experience and expertise in budget negotiations
- Understanding of business fundamentals
- Knowledge of performance evaluation techniques and metrics
- Working knowledge of MS Office and Keynote
- Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
- Outstanding organizational and leadership skills
- Exhibits Integrity and Trust
- Willingness and ability to coach and develop a team of 2 or more
- Exhibits Self Development
BENEFITS
- Salary: $130,000 - $150,000
- Medical, dental & vision insurance
- Life Insurance
- Competitive company Holidays
- Flexible PTO
- WFH Flexibility
- 401K w/ Company match